Certified Design Thinking: Transforming Urban Spaces
A research-driven exploration of how urban playgrounds could better serve children, parents, and the communities they belong to.
My Role
UX Designer — research, ideation, prototyping, storytelling, iteration.
Scope
Surveys, informal interviews, literature review, SCAMPER, 7Cs framework, rapid brainstorming.
Tools
Stanford Design Thinking methodology, Figma, Google Survey, IDEO-based ideation frameworks.
Outcome
An Honours project with instructor commendation.
TL;DR — Most city playgrounds solve the wrong problem. They are safe, compliant, and completely uninspiring. This honours-level project applied the full Stanford Design Thinking process to reimagine a Toronto playground from the ground up, grounded in real research with children and parents. The project received instructor commendation and was recognized as an outstanding application of human-centered design methodology.
Stanford Design Thinking Methodology
Empathize
Define
Ideate
Prototype
Test + Iterate
The opportunity
Canadian playgrounds are losing relevance, and children are voting with their feet by staying inside. The design problem wasn’t safety or compliance; it was that children aged 5-12 had been given spaces built for liability management, not imagination, connection, or joy.
It’s the same problem that makes onboarding flows fail, catalogues go unread, and landing pages convert poorly: designing for the system instead of the person.
Research & discovery
Before sketching or ideating, I needed a grounded understanding of how children and parents actually experience playgrounds. I began with first-hand research to capture real needs, frustrations, and emotional patterns, then synthesized findings through empathy mapping.
- In-person interviews with children and parents
- Surveys distributed through community channels
- Field observation of local playgrounds
- Secondary research on child development, outdoor play, and public health
The interviews produced revealing insights. Children were direct and specific about what they wanted, and parents were equally clear about what mattered to them.
USER ARCHETYPE 01 | THE PLAY PARTICIPANT
Olivia: “I want a castle I can climb and go inside”
Olivia Bouchard: a curious Grade 2 student who loves gymnastics, pizza, and imaginative play.
USER ARCHETYPE 02 | THE CAREGIVER SUPERVISOR
Jennifer: “I need a clear view of my daughter no matter where she is”
Jennifer Bouchard: seeking more independence for her child and more hours in the day to balance work, health, and home.
User insights
Four themes emerged consistently across all research methods:
1. Imagination drives engagement
Children stay longer and play more creatively when environments spark storytelling and role play.
2. Visibility creates both safety and independence
Parents need unobstructed sightlines. Children need freedom within safe boundaries. These are not opposing needs,they can be designed for simultaneously.
3. Accessibility is more than ramps
Sensory variation, multiple access points, and flexible zones support children with diverse physical and cognitive needs.
4. Community identity strengthens belonging
Play spaces feel more meaningful when they reflect local culture and landmarks. Children engage more deeply with environments they can claim as their own.
Strategy
Using the 7Cs outdoor play framework, I identified five principles that directly shaped the spatial and conceptual design:
- Context: grounding the design in Toronto’s identity
- Clarity: intuitive zoning and sightlines
- Challenge: age‑appropriate physical exploration
- Connectivity: shared spaces for families
- Change: varied sensory and activity zones
- Chance: open‑ended, unstructured play
- Character: imaginative, themed structures
Design decisions
Community/Toronto-themed play zones
Landmarks including the CN Tower, Casa Loma, Centre Island, and Edward Gardens create a sense of place and spark imaginative play. The design becomes a map of the city children can explore on their own terms.
Inclusive,
multi-sensory play
Natural textures, raised garden beds, and varied surfaces support sensory exploration for children with diverse needs. Accessibility is designed in from the beginning, not retrofitted.
Flexible Zones
Quiet zones for reading, sensory play, and rest. Active zones for gymnastics, climbing, and running. Shared zones for families and community interaction. The design supports every kind of child, not just the most active one.
Sightlines
Elevated decks, low barriers, and open pathways allow parents to supervise without hovering. Children experience freedom; parents experience confidence. The spatial layout resolves both needs without compromise.
I used a full ideation toolkit including SCAMPER, Crazy 8s, Role Storming and Rapid Sketching to push beyond predictable solutions and surface the patterns that shaped the final design principles.
Iteration & prototyping
The design evolved through low-fidelity sketches to test zoning and sightlines, concept refinement based on user feedback, and a full Figma prototype integrating all research insights into a cohesive environment. Targeted refinements followed: adding onsite bathroom facilities to support longer family visits, adjusting circulation paths for accessibility and wayfinding, and clarifying shared spaces for community use.
Human‑centered
low-fidelity prototyping
in urban spaces
Refinements informed by feedback: onsite bathrooms, circulation clarity, family amenities.
Instructor Feedback
“Leslie, your project on reimagining urban playgrounds as inclusive, imaginative spaces was exceptional. You deeply applied the Design Thinking process, supported by strong empathy work, layered ideation, and a thoughtful prototype brought to life with clear storytelling.
The use of tools like empathy mapping and SCAMPER, along with your real-world references and reflection, showed advanced thinking and care. This was not only a polished presentation — it was a compelling case for human-centered design in public spaces. Outstanding work.“
— Course Instructor, Stanford Design Thinking Methodology, McMaster University
Outcome & impact
This project reinforced that meaningful experiences emerge when empathy, structure, and practical constraints are considered together… whether designing a playground, a brand system, or a digital interface.
It deepened my understanding of how psychological barriers shape user behaviour. Fear of failure, self-doubt, and uncertainty affect whether a parent feels confident letting their child play independently, whether a child feels welcome in a space, and whether a community claims it as its own. These are the same barriers that drive drop-off in onboarding flows, abandonment at checkout, and disengagement in digital products.
Designing with accessibility as a baseline strengthened the solution for every user, not just those with specific needs. A playground that works for a child with sensory processing differences works better for every child. That principle now applies to every project I take on.
The next evolution of this project would extend the experience digitally, a companion tool providing a park map, community events, and accessibility information, so the design thinking doesn’t stop at the physical boundary.
What I learned
This project reshaped how I approach design. It reinforced that meaningful experiences emerge when empathy, structure, and practical constraints are considered together, whether designing a playground, a brand system, or a digital interface.
It also deepened my understanding of how psychological barriers shape user behaviour. Fear of failure, self-doubt, and uncertainty are not just UX problems on digital screens; they affect whether a parent feels confident letting their child play independently, whether a child feels welcome in a space, and whether a community claims it as its own.
Designing with accessibility as a baseline strengthened the solution for every user, not just those with specific needs. A playground that works for a child with sensory processing differences also works better for every other child. That principle now applies to every project I take on.
Let’s Build Something
That Matters
If you’re building thoughtful systems, digital or physical, I’d love to hear from you.